Quality Assurance Manager
Dialpad Services Pvt. Ltd.
- Built and led a 10-engineer automation QA organization from the ground up, owning UI, API, and performance quality strategy for a SaaS communications platform.
- Architected a centralized automation framework to 500+ UI/API tests, cutting regression time 75% (16 hrs → 4 hrs) and BVT time 83% (1.5 hrs → 25 min).
- Served as Agentic AI QA DRI, defining and rolling out the org's AI-assisted quality engineering strategy and validation frameworks for AI-powered product workflows.
- Architected self-healing test automation with Healenium, cutting locator maintenance and improving automation stability across releases.
- Led performance testing for a 400-office, 4,000-user simulation, lifting throughput from ~4 TPS to ~6 TPS through targeted optimization.
- Hired, mentored, and grew the 10-engineer team, embedding automation-first and shift-left practices into engineering culture.